Privacy Policy

Effective Date: 6 June 2025

At Looksi, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website at looksi.com.au, a local business directory for the South West region of Western Australia.

By using Looksi, you agree to the practices described in this policy.

1. Who We Are

Looksi is a community-driven business directory based in the South West of Western Australia. We help local businesses connect with locals and visitors by providing searchable listings across a wide range of categories.

2. Information We Collect

Information You Provide

  • Business Owners: When you claim or create a listing (Basic, or Boost membership levels), we collect your business name, contact person’s name, email address, phone number, business address, and business details such as services offered, opening hours, photos, and description.
  • Users / Visitors: When you browse the directory, create an account, or contact a business, we may collect your name, email address, and any message you send.
  • Newsletter / Updates: Your email address if you sign up for our mailing list.

Automatically Collected Information We automatically collect usage data such as your IP address, browser type, device information, pages visited, and time spent on the site. This is done using cookies and similar technologies. We may also collect approximate location data (based on IP address) to show relevant South West businesses near you.

Third-Party Information We may receive limited data from third-party providers for payment processing (e.g., subscription payments for Basic or Boost memberships) or analytics.

3. How We Use Your Information

We use your personal information to:

  • Create, manage, and display your business listing
  • Process subscription payments for Basic and Boost memberships
  • Improve our directory, search functionality, and user experience
  • Send important transactional messages (e.g., account setup or listing updates)
  • Send occasional marketing communications about Looksi (you can unsubscribe at any time)
  • Detect and prevent fraud or misuse
  • Comply with legal obligations under Australian law

4. How We Share Your Information

We do not sell your personal information.

We may share it only in these limited cases:

  • Public Listings: Business details you provide (name, address, phone, services, photos, etc.) are publicly visible on your listing.
  • Service Providers: We share data with trusted third parties for hosting, payment processing (e.g., Stripe), analytics (e.g., Google Analytics), and email services. These providers are contractually required to keep your data secure.
  • Legal Requirements: If required by law, court order, or to protect our rights and safety.
  • Business Transfer: In the event Looksi is sold or merged, your information may be transferred under the same privacy protections.

5. Data Storage, Security & Retention

  • Storage: Your data is stored on secure servers in Australia.
  • Security: We use SSL encryption, access controls, and reasonable security measures. No system is 100% secure.
  • Retention: We keep your information only as long as necessary. Business listing data is retained while the listing is active. Payment and subscription records for Basic and Boost memberships are kept for up to 7 years to meet Australian tax and legal requirements.

6. Your Rights

Under the Australian Privacy Principles (APPs), you have the right to:

  • Access and correct your personal information
  • Opt out of marketing communications
  • Request deletion of your data (subject to legal retention obligations)

To exercise these rights, please email us at hello@looksi.com.au We will respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

7. Cookies and Tracking Technologies

We use cookies to:

  • Enable core functions such as logging in and managing listings (essential cookies)
  • Analyse site usage and improve the directory (analytics cookies)

You can manage or disable cookies through your browser settings. Disabling essential cookies may affect how the site works.

8. Third-Party Links

Our directory may contain links to external websites. We are not responsible for the privacy practices of those sites. Please review their privacy policies before providing any personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website. Your continued use of Looksi after changes take effect means you accept the new policy.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Email: hello@looksi.com.au Postal Address: 246 Chapman Road, Hamelin Bay WA 6288

Looksi © All Rights Reserved 2026.